Privacy Policy

Our commitment to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information in compliance with GDPR and data protection laws.

Data Protection Commitment

At PathFinder Career Counseling, we are committed to protecting your privacy and handling your personal data with the utmost care and transparency. This privacy policy explains how we collect, use, protect, and manage your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We believe that privacy is a fundamental right, and we design our services with privacy by design principles to ensure your personal information remains secure and is used only for legitimate purposes that benefit your career development journey.

Last updated: September 2, 2025

Information We Collect

Personal Information You Provide

When you use our career counseling services, we may collect the following personal information that you voluntarily provide:

Contact information including name, email address, phone number, and mailing address
Professional information such as work history, education, skills, and career goals
Assessment responses and career preference data collected during counseling sessions
Communication records including emails, messages, and consultation notes

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

Browser type, operating system, and device information
IP address, location data, and website usage patterns
Cookies and similar tracking technologies (see our Cookie Policy for details)
Page views, session duration, and interaction with website elements

Legal Basis for Processing

We process your personal data based on legitimate interests in providing career counseling services, contractual necessity for service delivery, and your explicit consent for marketing communications and analytics.

How We Use Your Information

Service Delivery

Provide personalized career counseling and assessment services
Develop customized career plans and recommendations
Schedule appointments and manage client relationships
Process payments and maintain billing records

Communication

Respond to inquiries and provide customer support
Send appointment reminders and service updates
Share relevant career resources and industry insights
Conduct follow-up surveys to improve our services

Website Improvement

Analyze website usage to enhance user experience
Optimize website performance and functionality
Prevent fraud and ensure website security
Comply with legal obligations and regulations

Marketing (With Consent)

Send newsletters and career development content
Notify you about new services and special offers
Share relevant industry news and job market insights
Invite you to career development events and workshops

Data Protection and Security

Security Measures

We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

SSL encryption for data transmission
Secure data storage with encryption at rest
Regular security audits and vulnerability assessments

Access controls and staff training on data protection
Regular backup procedures and disaster recovery plans
Incident response procedures for data breaches

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, client records are retained for seven years after the conclusion of services, while website analytics data is retained for 26 months.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our website and conducting our business, provided they agree to maintain confidentiality and comply with applicable data protection laws.

Your Privacy Rights

Right to Access

Request a copy of the personal data we hold about you and understand how it is processed.

Right to Rectification

Request correction of inaccurate or incomplete personal data we have about you.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Data Portability

Request transfer of your personal data to another organization or directly to you.

Right to Object

Object to processing of your personal data for direct marketing or legitimate interests.

Right to Withdraw Consent

Withdraw consent for data processing where consent is the legal basis.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in our Contact section. We will respond to your request within 30 days and may request verification of your identity to ensure data security.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.